Issues and Crisis Management return to our work

Our Crisis Communication Workshop draws on two decades of study, specialized training and experience in issues and crisis management.

Based on the principle that most crises can be anticipated, this training program coaches organizational leaders to see a crisis in the making and map out ways in which their organization can best be prepared to preserve the relationships critical to their success.

Drawing on current research as well as lessons learned, managing the crisis communication programs in response to medical error, white collar crime, demonstrations, wildfires, and even the emergency evacuation of an off-shore oil platform, our trainers help organizations avoid a crisis, minimize the impact if one happens, and seize the opportunity to turn a crisis into an opportunity.

We can help you manage a crisis. If you are interested in this session, please email us.

 

How can we manage this crisis?    By Planning the Work and Working the Plan

Managing a crisis is only half the challenge - being perceived to have managed the crisis well is the other half. 

Better yet is having an issues and crisis management plan which anticipates what could happen and prepares you and your organization for when it does.   Because many organizations are ultimately forgiven for a situation outside their control, few are forgiven for not controlling how the situation is communicated once it happens.

Research shows the majority of business crises are preventable, if not predictable.  It's not a matter of "if' but "when".  Whether it's a sudden situation like an accident, or a smouldering situation like a senior management shake-up, aggressive publicity effort by a single-issue interest group, or the spill-over effect of another crisis, a communication fumble can be far reaching.  Mismanaging the communication in a crisis can have long term consequences on your competitive position, employee morale, and bottom line. 

We have helped many organizations monitor and manage issues so they do not become crises.  We have helped others anticipate issues with the potential to become a crisis, and we have provided rapid response service to clients in crisis situations.

Services Offered

• Audit & analysis of current crisis communication risks and needs
• Development of crisis communication response plans
• Crisis communication and spokesperson training
• Strategic communication counsel and support during crisis response

With specialized training and more than 20 years experience in issues and crisis communication, we have helped clients manage communication through industrial accidents causing death, evacuation of an offshore oil platform, health and emergency response communication, and unexpected dismissal of high profile executives.